An approach to answering three important, inter-related questions about the implementation of e-learning (Jones & Clark, 2014). As opposed to the bad mindset.
- What work gets done?
**S**trategy - following a global plan intended to achieve a pre-identified desired future state.
- How are digital technologies percieved?
**E**stablished - Digital technologies are hard. They cannot be changed. People and their practices must be modified to fit the fixed functionality of the technology.
- How is the institution perceived?
**T**ree-like - the world is relatively stable and predictable. It can be understood through logical decomposition into a hierarchy of distinct black boxes.